Inside the Job: A Week in the Life of a Customer Support Agent in Greece

“It’s been a few weeks since I started working as a Customer Support Agent in Athens. At first, everything felt new, even chaotic. Now, things are starting to click. I’ve got a rhythm. A routine. And slowly, this city is beginning to feel like home.”

🟦 Monday — Coffee, KPIs, and chaos control

Like every Monday, I start with a freddo cappuccino, headphones on, CRM dashboard open. The first shift kicks off at 9:00, and there’s always a weekend backlog waiting.

Today, I’m seeing multiple cases around the same issue—a payment bug after the latest update. I flag it to my team lead and log a product note. I don’t overthink it anymore. This kind of triage comes naturally now.

I’ve learned how to spot what needs escalation, what can be solved with a well-written reply, and when to just breathe and move on.

“Thanks for reaching out 😊 I’m reviewing your case and will get back to you with a concrete solution shortly.”
That sentence? Muscle memory now.

🟨 Tuesday — Training others and finding your voice

This morning, I’m not just answering tickets. I’m also helping a new hire as her QA buddy. We review a couple of her cases together and talk about tone, efficiency, and how to personalize without over-explaining.

It’s surreal. Just a few weeks ago, that was me. I remind her to avoid the robotic tone and instead aim for short, human replies like:

“You’re all set now! You’ll see the update in your account within minutes 😊”

That mix of speed + warmth is what sets great agents apart.

🟧 Wednesday — Late shifts and real learning moments

Today I’ve got the late shift: 2pm–10pm. The plus side? A slow morning to myself. The downside? Peak ticket time. But honestly, I don’t mind.

One call stood out today—a frustrated customer waiting for a refund. I stayed calm, listened without interrupting, and summarized her issue before offering anything.

“I completely get why you’re upset. Let me explain exactly what happened and what I can do for you right now.”

She thanked me in the end. Not all calls end that way, but when they do—it’s fuel for the week.

🟩 Thursday — The more technical side of support

People often think customer support is all scripts and empathy. But days like today remind me how technical it gets.

I spent part of my shift checking logs, backend systems, and debugging a region-specific error. I jumped between the CRM, internal tools, knowledge base, and team spreadsheets.

By the end of the day:

• 19 tickets resolved

• 0 escalations

• A quick note from QA: “Excellent macro use + internal notes = solid work”

Small win. Big boost.

🟫 Friday — Team reviews, feedback, and future plans

Fridays always feel different. The coffee tastes the same, but the mood is lighter.

Today we had our bi-weekly review. The TL shared team KPIs, gave shoutouts, and we exchanged small hacks. Mine was:

“Write your replies as if you’re explaining it to your mom—clear, kind, and simple.”

After work, a few of us headed out for drinks near Syngrou Fix. Six people, four nationalities, and one common goal: relax and laugh after a long week.
You switch from English to Spanish to Italian to Greek. And nobody bats an eye.

🟦 Saturday — Your Greece, your rules

No alarm. I scroll through the team WhatsApp group—someone’s organizing a beach trip to Glyfada. Others prefer vintage shopping or coffee in Plaka.

I grab my headphones, hop on the tram, and head to the coast.
Somewhere between podcast episodes, I realize I don’t feel like a tourist anymore.
This country? It’s starting to feel like mine, too.

🟨 Sunday — Reset, reflect, and recharge

Laundry. Groceries. Meal prep. I open Notion and check my weekly goals:
✅ Reduce reply time
✅ Practice “positive tone” in English
✅ Finish micro-course on handling frustrated customers

I tidy up my desktop, close old tabs, and update my quick-reply shortcuts.

Next week I’ll start shadowing in moderation and maybe try the training module. The growth paths are real here—and faster than I expected.

💬 Final thoughts

Not every day is perfect. Some days are heavy, others repetitive. But the structure helps. The team helps. And the growth is real.

If someone asked me, “Is it worth it?” I’d say:

Yes. Because here, you’re not just working—you’re learning to live abroad, solve problems, and build confidence that sticks for life.

📌 Could this be you?

If you're thinking about starting fresh in Greece—Athens, Crete, or Thessaloniki—working in German, Dutch, French, Spanish, or Italian, this could be your story too.
With relocation support, housing help, and full onboarding, you're not doing this alone.