Dutch-speaking customer support representative - Barcelona
Don't miss this opportunity for Dutch-speakers in sunny Barcelona
🎒 Discover and explore new countries by working abroad.
In your free time discover new beaches to enjoy the good weather, like the local culture and gastronomy, learn a new language.
❤️ Benefits
Competitive Salary: €20,221 per year.
Language Benefits: Additional €1,478.28 for language skills.
Performance Bonus: Up to €2,000.
Contract Type: Permanent, full-time position.
Shift Details: Rotational shift from 08:00 to 18:00.
Talk to a recruiter
Do you want to know more about the position? Apply and our competent multilingual recruitment team will be happy to provide you with more information about the position.
Handle incoming customer contacts via telephone, email, and chat, addressing users’ demands effectively.
Log call details into call management systems and provide timely responses and resolutions within SLA.
Maintain comprehensive knowledge of services and products specific to customers.
Escalate potential service issues to the Mentor when necessary.
Adhere to all project processes and procedures.
Ensure SLA compliance.
Provide coverage for absent team members as needed.
Liaise with Supervisors/Mentors on specific projects.
Fulfill administrative duties including holiday, sickness, and overtime management.
Participate in regular team meetings.
Undertake additional tasks as required to maintain service performance, quality, and customer satisfaction.
These are just some of the companies in Barcelona that are waiting for you to join their teams
🎯This is your new job in Barcelona if
Languages: Fluent in Dutch and English at a native level.
Experience: 1+ year working in customer service, with a preference for automotive industry experience. Experience with electric vehicles is highly desirable.
Technical Skills: Proficiency in Windows/MS Office and internet configuration.
Attributes: Strong customer care skills, ability to listen and understand customer needs, and a positive disposition for working in a customer service environment.
Commitment: Minimum of 6 months required for this role.
Barcelona hotspots🔥
There’s always something to do in this city. Visit these iconic spots and enjoy the incredible energy that Barcelona has to offer:
Live an exciting day at the Tibidabo amusement park,an emblematic spot that brings international travelers and locals together for some fun.
Check out the biggest stadium in Europe, theCamp Nou,home of FC Barcelona. Whether you go to a game or just the museum, it’s a true spectacle.
Take a walk down Passeig de Gràcia,the city’s most luxurious avenue and if you’re hungry, there’s plenty of cozy spots to grab a bite.
Listen to the sounds of music at Montjuïcand watch the stunning light show of the Magic Fountain at night.
