Work at L'Oréal as a Beauty Advisor (Dutch Market) in Porto, Portugal

Benefits

Comprehensive training: 15 working days (80 hours) of induction at Teleperformance Portugal, including software training, product training and customer management training.
Working hours: 40 hours per week, Monday to Sunday, from 08:00 to 20:00.
Holiday and Christmas allowances: Equivalent to the basic salary, paid as a monthly percentage on top of your salary.
Meal allowance: €7.00 per day, paid via a debit card for tax exemption.
Health insurance: Available from the first day of the employment contract.
Total remuneration package: €1,240.66 (including accommodation allowance) or €1,657.71 (excluding accommodation allowance).
Contract Details: Fixed-term employment contract, renewable, signed on the first day of training. Initial contract of 12 months, renewable up to 24 months.
Permanent employment after 2 years. 30-day probationary period.

Your day to day

Customer contact: Communicating with customers via live chat, telephone, email, web forms and social media.
Request management: Handling customer enquiries regarding information and complaints.
Service Excellence: Providing accurate and timely beauty and product advice.
E-commerce support: Handling queries regarding returns, deliveries or refunds.

Your profile

Native Dutch speaker with excellent communication skills
Proficient in English (at least B2 level: written, spoken and reading)
Customer-focused with strong problem-solving skills
Empathetic and focused on customer satisfaction
Team player with good IT skills and proficiency in using reporting tools
Flexible and available to work in shifts
Recommended qualifications:
Experience in the cosmetics and luxury sector
Knowledge of and experience with digital and social media
Previous experience in customer service

Working in Portugal 👩🏽‍💻

Start your day at one of the many vintage style cafes in the city. Sip your galão in between taking bites of sweet bolos. Head to the office in good spirits and enjoy a productive day with your coworkers. After work, head to the beach to relax, disconnect, and recharge. Working in Lisbon is the opportunity to take your career to new heights and have some fun. It’s a work and travel experience like no other. It’s a win-win situation, moving abroad can benefit you in more ways than you think Discover a new culture.

Gain valuable work experience.

Expand your network.

Step out of your comfort zone.

Learn a new language.

Find out what really interests you & what kind of work will make you happy.