✈️ Join Air France as German-speaking Travel Customer Care Representative in Prague

Benefits

Salary: €1.725 gross/month + up to €280 bonus
Possibility to work from home (minimum of 2 shifts per month in the office).
Work from abroad up to 40 days/year (according to internal policy).
Paid training and free development programs.
Travel fund: Up to 12,000 CZK/year to spend on plane tickets for you or your loved ones.
Leisure fund: Up to 6,000 CZK/year for sports, wellness, or language courses.
Monthly financial support for parents returning early to work (up to child's 3rd birthday).
Meal tickets worth 160 CZK/workday (55% covered by the company).
23 days of vacation per year.
Discounted air tickets after 12 months of employment.
90% of our team leaders are promoted internally – we invest in your growth.
Permanent contract and a supportive team culture.
Private medical assistance via uLékaře.cz for you and your family.
Discounts at local shops in the Florentinum building.
Fun company events, team activities, and cultural projects.
Choose your relocation support: 25,000 CZK gross paid in parts with your first 3 salaries or 12,500 CZK gross + 14 days of accommodation or 1 month of company-paid accommodation

Your day to day

Answer calls and manage claims related to baggage issues and flight disruptions.
Guide passengers through delayed/lost baggage processes or flight compensation claims.
Analyze customer cases and decide on appropriate compensation or resolution.
Handle all back-office procedures and record information using CRM tools (Salesforce, Oscar, BagStory, etc.).
Deliver empathetic, professional, and efficient service via calls and digital channels.

Your profile

You speak English and at least one of the following: French, German, Italian, Spanish, Portuguese, Czech, Hebrew, Bulgarian, Turkish, Greek, Romanian, or Hungarian.
You’re a great communicator with a strong customer-oriented mindset.
You’re ready to work in rotating shifts, including some weekends.
Previous experience in customer support is a plus, but not mandatory.

Working in Czech Republic 👩🏽‍💻

Start your day with a fresh coffee and a traditional koláč from a local bakery in Prague. Stroll past stunning architecture and charming streets as you head to the office. Work alongside an international team in one of Central Europe’s most dynamic capitals. After work, unwind at a beer garden, catch a concert, or take a sunset walk along the Vltava River.

Working in the Czech Republic means great career opportunities in a vibrant and affordable city. It’s a unique work and travel experience in the heart of Europe.

It’s a win-win situation — moving abroad could be your next big move.

Discover a rich culture and exciting lifestyle.

Gain international experience with top employers.

Expand your professional network.

Step out of your comfort zone.

Live in a safe, connected, and creative city.

Explore what really drives you and grow personally and professionally.