🇳🇱 Technical Customer Service Agent – Dutch (Proximus) in Bulgaria

Benefits

A life-changing experience abroad that boosts both your personal and professional growth.
Hybrid work model: possibility to work partly from home and partly from the office.
Paid training program with ongoing support from trainers and team leaders.
Fun and friendly team environment, including social events, team outings, and after-work gatherings.
Long-term position with career development opportunities.
Attractive salary with great purchasing power in Sofia.
Flexible bonus for evening and weekend shifts.
Performance-based bonus.
Private health insurance.
Comprehensive relocation package:
Flight ticket covered
Temporary hotel accommodation on arrival
Long-term housing assistance
Help with paperwork and full onboarding support

Your day to day

Serve as the first point of contact for Dutch-speaking customers of Proximus, handling their questions, technical issues, and complaints by phone.
Provide clear, accurate solutions related to a wide range of topics — from login problems to technical issues with WiFi, TV connections, or remote controls.
Translate the brand's image and values through every customer interaction.
Close each call with a positive attitude and ensure high customer satisfaction.

Your profile

Fluent in Dutch (spoken and written); good command of English is a plus.
Strong communication and active listening skills.
Empathetic, solution-oriented, and customer-focused.
Comfortable explaining technical information in a clear and patient manner.
Commercial mindset — you enjoy recommending additional services or upgrades.
Tech-savvy or interested in technology (no experience required, but it's a plus).
Willingness to work evenings and weekends as part of a rotating schedule.

Working in Bulgaria 👩🏽‍💻

Start your day at one of the many vintage-style cafes in the city. Enjoy a rich Bulgarian coffee while savoring freshly baked banitsa. Head to the office in good spirits and have a productive day with your coworkers. After work, head to Mount Vitosha to relax, disconnect, and recharge.

Working in Sofia is the opportunity to take your career to new heights and have some fun. It's a work and travel experience like no other.

It's a win-win situation; moving abroad can benefit you in more ways than you think. Discover a new culture.

Gain valuable work experience.

Expand your network.

Step out of your comfort zone.

Learn a new language.

Find out what really interests you & what kind of work will make you happy.