German-Speaking Customer Advisor for Content Creators in Lisbon

Benefits

Portuguese employment contract with long-term career opportunities.
Paid training lasting approximately two weeks.
Private health insurance from the beginning of your employment contract.
22 paid holiday days per year.
Meal allowance of €7.00 per working day.
Monthly performance bonus of up to €100.00.
Monthly gross package of up to €1,574.67 without company accommodation.
Accommodation option in a shared company apartment for eligible international candidates.
Airport pickup and administrative support when relocating to Portugal.
Reimbursement of your flight to Portugal.
One annual flight to your home country.
Free Portuguese language courses and leisure activities.
Modern office in Lisbon with convenient access to public transport.

Your day to day

Support content creators and influencers across different social media platforms.
Handle subscription management, account management, and technical troubleshooting.
Respond to new and existing business customers by phone, email, and live chat.
Make outbound callbacks and proactively contact customers who previously requested support.
Assist customers after they have independently purchased services.
Identify effective solutions using the company’s internal knowledge base.
Provide professional, accurate, and friendly customer service.
Focus exclusively on customer support—this is not a sales position.

Your profile

You are fluent in German, both spoken and written.
You have a good command of English, as the training and internal communication will be in English.
You have excellent communication and problem-solving skills.
You are comfortable using social media platforms and digital tools.
You are customer-focused, proactive, and able to work independently.
You are available to work rotating shifts from Monday to Sunday between 08:00 and 24:00.
You are willing to work fully on-site in Lisbon.
You are eligible to complete the required background and reference checks.

Working in Portugal 👩🏽‍💻

Start your day at one of the many vintage style cafes in the city. Sip your galão in between taking bites of sweet bolos. Head to the office in good spirits and enjoy a productive day with your coworkers. After work, head to the beach to relax, disconnect, and recharge. Working in Lisbon is the opportunity to take your career to new heights and have some fun. It’s a work and travel experience like no other. It’s a win-win situation, moving abroad can benefit you in more ways than you think Discover a new culture.

Gain valuable work experience.

Expand your network.

Step out of your comfort zone.

Learn a new language.

Find out what really interests you & what kind of work will make you happy.