German Customer Support Representative for a Drone company

Benefits

Full-time position of 40 hours per week.
Eight-hour rotating shifts with an additional one-hour lunch break.
22 days of annual leave.
Holiday and Christmas allowances paid in monthly instalments.
Private health insurance from the first day of the employment contract.
Meal allowance of €7 per working day.
Monthly productivity bonus of up to €100, subject to performance, attendance and schedule adherence.
Optional accommodation in a company apartment.

Your day to day

Provide pre-sales support to German-speaking customers by phone, email and online channels.
Answer questions about products, services and purchasing options.
Recommend suitable products according to each customer’s needs.
Assist with invoices, product availability, orders, shipping updates and logistics issues.
Handle customer complaints professionally and provide reassuring solutions.
Build positive relationships with customers and improve their overall experience.
Collect and analyse customer feedback to help optimise products and service processes.
Collaborate with other team members to achieve departmental goals.

Your profile

Native or fluent level of German.
Good command of English.
Strong communication and problem-solving skills.
Customer-oriented, patient and professional.
Comfortable communicating by phone, email and online channels.
Able to remain calm when handling complaints or challenging situations.
Interested in drones, cameras and innovative technology.
Available to work rotating shifts from Monday to Sunday, between 08:00 and 22:00.

Working in Portugal 👩🏽‍💻

Start your day at one of the many vintage style cafes in the city. Sip your galão in between taking bites of sweet bolos. Head to the office in good spirits and enjoy a productive day with your coworkers. After work, head to the beach to relax, disconnect, and recharge. Working in Lisbon is the opportunity to take your career to new heights and have some fun. It’s a work and travel experience like no other. It’s a win-win situation, moving abroad can benefit you in more ways than you think Discover a new culture.

Gain valuable work experience.

Expand your network.

Step out of your comfort zone.

Learn a new language.

Find out what really interests you & what kind of work will make you happy.