German Customer Advisor – Hospitality Tech in Athens

Benefits

€1,400 gross per month.
• Performance bonus of up to 10%.
• €500 anniversary bonus for German-speaking employees.
• Private life and health insurance from the third month of employment.
• Private insurance from the first day for relocated candidates.
• Free access to the corporate gym.
• Daily allowance paid to a Mastercard:
– €3 net per working day during the first 12 months.
– €6 net per working day after the first year.
• Fixed working hours available for mothers with children up to two years old.
🕒 WORKING HOURS AND TRAINING
• Operating hours: Monday to Sunday, between 09:30 and 19:00.
• Two weeks of initial training, Monday to Friday from 09:00 to 17:00.
• On-site or hybrid working model in Athens, Greece.

Your day to day

• Handle customer requests through email tickets, inbound and outbound calls, live chat and WhatsApp.
• Represent the company with warmth, empathy and professionalism in every interaction.
• Develop detailed knowledge of the company’s hospitality technology platforms.
• Provide accurate and timely technical support to restaurant professionals.
• Identify customers’ needs quickly and guide them towards the right solution.
• Manage a high volume of daily requests while maintaining excellent service quality.
• Recognise complex technical issues, bugs or billing requests and escalate them to the appropriate team.
• Handle customer information and sensitive data responsibly.

Your profile

German at C1 level or native proficiency, both spoken and written.
• English at B2 level or higher.
• Previous experience in customer service, customer relations or hospitality.
• A proactive and solution-oriented approach.
• Strong communication, writing and active-listening skills.
• Confidence using computers and learning new digital platforms.
• The ability to understand the operational urgency of restaurant-related issues.
• Excellent organisation and the ability to multitask, prioritise and manage your time effectively.

Working in Greece 👩🏽‍💻

Wake up surrounded by a mix of history and culture as you eat a Greek omelet. On your way to the office, take in the sites of modern architecture and iconic historic buildings. Work with dynamic teams for innovative companies.

Once it’s time for lunch, head into the city center, grab some gyros and feel at ease with the good vibes around you.

At the end of the workday, there’s always an enticing activity waiting for you. Disconnect from your jobs like the locals do at these after work spots:

With stunning views of the Acropolis, you can sip on some wine at Wine O'Clock, they have over 160 different wines to choose from

Let loose at one of the many silent discos in Athens, it also works as a great team building activity. There’s no better way to get to know your coworkers than through dance!

Have a coffee in the park and take some time to relax after a work event at the Megaron Conference Center.

For some delicious Greek food and a unique vibe, head to Amber Athens, a chic restaurant bar right in the heart of Athens.

Walk through the Commercial Triangle, Athen’s business district for shopping and plenty of entertainment.