German Back Office Gaming Support Specialist in Sofia 🎮

Benefits

Gross monthly salary of €1,500.
Relocation bonus of €1,500 gross, paid in 2 instalments.
21 days of company-provided accommodation upon arrival.
Assistance in finding long-term housing in Sofia.
Fully paid training during the first 2 weeks.
Stable full-time contract with career development opportunities.
Additional health insurance.
More than 50 benefits and services to choose from.
International and positive working environment.
Employee referral bonuses.
Supportive team culture with learning, well-being, and team-building activities.

Your day to day

Assist players with issues, reports, and support requests through back office channels.
Review uploaded content and ensure it follows the required guidelines.
Label and categorize content accurately according to internal processes.
Focus on player satisfaction and provide a smooth, high-quality support experience.
Share player feedback with the relevant internal teams.
Work closely with your team to improve support processes and service quality.

Your profile

You are fluent in German and have a good level of English.
You have gaming experience and understand players’ mindset, communities, and expectations.
You are empathetic and able to understand issues from a player’s perspective.
You have an interest in player support, content review, labelling, or customer support.
You are detail-oriented and motivated to help players enjoy the best possible gaming experience.
You are available to work full-time in rotating shifts from Monday to Sunday.

Working in Bulgaria 👩🏽‍💻

Start your day at one of the many vintage-style cafes in the city. Enjoy a rich Bulgarian coffee while savoring freshly baked banitsa. Head to the office in good spirits and have a productive day with your coworkers. After work, head to Mount Vitosha to relax, disconnect, and recharge.

Working in Sofia is the opportunity to take your career to new heights and have some fun. It's a work and travel experience like no other.

It's a win-win situation; moving abroad can benefit you in more ways than you think. Discover a new culture.

Gain valuable work experience.

Expand your network.

Step out of your comfort zone.

Learn a new language.

Find out what really interests you & what kind of work will make you happy.