German Airline Customer Support

Benefits

Up to €1,574.67 gross per month without company accommodation, including the expected productivity bonus and meal allowance.
Company accommodation option available, with a total package value of up to €1,402.50 gross per month.
€7 meal allowance per working day, paid through a meal card.
Performance-based productivity bonus, with an expected average of €100 per month.
Portuguese holiday and Christmas allowances, paid in monthly instalments.
Private health insurance from the beginning of the employment contract, subject to having the required Portuguese identification and Social Security numbers.
22 days of annual leave according to Portuguese employment law.
Paid training upon successful completion.

Your day to day

Support B2C and B2B customers by phone, email, WhatsApp and live chat.
Assist passengers with new flight bookings.
Modify existing reservations according to customer requests.
Provide support with flight cancellations and related enquiries.
Handle questions concerning lost property and delayed or missing luggage.
Communicate clearly and professionally in every interaction.
Resolve enquiries efficiently while paying close attention to detail.
Deliver personalised service aligned with the standards of a premium airline.

Your profile

You have an excellent command of German.
You have previous customer service experience.
You are comfortable assisting customers by phone and through digital channels.
You have excellent communication and interpersonal skills.
You demonstrate a strong service mindset and a genuine interest in helping customers.
You are professional, organised and attentive to detail.
You remain calm and solution-oriented when handling travel-related issues.
You are available to work rotating shifts, including weekends.
You are willing to live and work in Lisbon, Portugal.

Working in Portugal 👩🏽‍💻

Start your day at one of the many vintage style cafes in the city. Sip your galão in between taking bites of sweet bolos. Head to the office in good spirits and enjoy a productive day with your coworkers. After work, head to the beach to relax, disconnect, and recharge. Working in Lisbon is the opportunity to take your career to new heights and have some fun. It’s a work and travel experience like no other. It’s a win-win situation, moving abroad can benefit you in more ways than you think Discover a new culture.

Gain valuable work experience.

Expand your network.

Step out of your comfort zone.

Learn a new language.

Find out what really interests you & what kind of work will make you happy.