Dutch-speaking Customer Advisor for Digital Wallet Support in Lisbon

Benefits

Work-from-home setup after completing 1 month of onsite training in Lisbon
Monday to Friday schedule from 08:00 to 17:00 (weekends off)
6-month contract with full training provided
Be part of an international, supportive work environment in one of Europe’s most vibrant cities

Your day to day

Handle inbound and outbound calls to support customers and manage payment collection
Assist users with funding their accounts, explaining transaction options, and resolving issues
Educate customers about their account history and the platform’s protection policies
Identify and support vulnerable or insolvent customers
Schedule convenient callbacks and transfer cases to specialized departments when needed
Update internal systems with notes on each customer interaction

Your profile

Dutch at C2 level and good command of English (B2)
1-2 years of experience in retail, hospitality or customer service (call center experience preferred)
Strong negotiation skills and high customer empathy
Confident using Microsoft Office and navigating PC-based software tools
Fast learner, adaptable to new technologies, and capable of multitasking across different product queues
Independent, results-oriented, and committed to delivering excellence

Working in Portugal 👩🏽‍💻

Start your day at one of the many vintage style cafes in the city. Sip your galão in between taking bites of sweet bolos. Head to the office in good spirits and enjoy a productive day with your coworkers. After work, head to the beach to relax, disconnect, and recharge. Working in Lisbon is the opportunity to take your career to new heights and have some fun. It’s a work and travel experience like no other. It’s a win-win situation, moving abroad can benefit you in more ways than you think Discover a new culture.

Gain valuable work experience.

Expand your network.

Step out of your comfort zone.

Learn a new language.

Find out what really interests you & what kind of work will make you happy.