Customer Service Representative (Dutch market) for bol com

Benefits

Remote work all over Portugal
Full-time position
Competitive salary and performance bonuses
Extra incentives.
Real growth opportunities to progress in your career.
Receive a bonus for referring your friends.
Relocation Package for candidates coming from abroad.

Your day to day

Identify and resolve customers' needs.
Solve customer queries and concerns regarding the company’s products as well as deliveries, returns, and refunds.
Use a multichannel approach to speak with customers (voice, email, social media).
Handle calls from customers who have ordered or bought product/s.
Offer support on queries regarding product availability.
Assist with clicks and collecting orders.

Your profile

Your first language is Dutch and you are fluent in English (spoken and written)
You enjoy working with customers, and you have excellent communication skills.
You have an international mindset.
Experience in a contact center role is a plus.

Working in Portugal 👩🏽‍💻

Start your day at one of the many vintage style cafes in the city. Sip your galão in between taking bites of sweet bolos. Head to the office in good spirits and enjoy a productive day with your coworkers. After work, head to the beach to relax, disconnect, and recharge. Working in Lisbon is the opportunity to take your career to new heights and have some fun. It’s a work and travel experience like no other. It’s a win-win situation, moving abroad can benefit you in more ways than you think Discover a new culture.

Gain valuable work experience.

Expand your network.

Step out of your comfort zone.

Learn a new language.

Find out what really interests you & what kind of work will make you happy.