German-speaking Customer Support for Web Solutions in Lisbon 🌟

Benefits

Competitive salary with performance bonuses.
Paid Uber rides (up to 25.00€) for early morning shifts.
Relocation package including flight reimbursement and accommodation support.
Private health insurance after 6 months of employment.
Paid initial training and continuous development opportunities.
Multicultural and friendly team environment.
Opportunities for career progression within an international organization.
Vibrant office location in the heart of Lisbon.

Your day to day

Delivering exceptional support via chat, email, and phone to German-speaking users.
Troubleshooting platform-related issues and guiding users towards effective solutions.
Educating users on how to make the most out of the platform’s diverse features.
Collaborating with technical teams to resolve complex issues efficiently.
Staying updated on platform changes and new feature launches to provide accurate information.
Gathering user feedback to improve product offerings and the overall user experience.

Your profile

Native-level German (C2) and at least B2 English proficiency.
Experience or strong interest in digital marketing and/or web design (mandatory).
Minimum 1 year of customer service experience (mandatory).
A stable professional background without frequent job changes.
Excellent communication skills, both written and verbal.
Strong problem-solving ability and a patient approach to customer interactions.
Tech-savvy, with quick adaptability to new platforms and tools.
Familiarity with website builders or CMS platforms is a big plus.
Ability to manage multiple tasks independently.

Working in Portugal 👩🏽‍💻

Start your day at one of the many vintage style cafes in the city. Sip your galão in between taking bites of sweet bolos. Head to the office in good spirits and enjoy a productive day with your coworkers. After work, head to the beach to relax, disconnect, and recharge. Working in Lisbon is the opportunity to take your career to new heights and have some fun. It’s a work and travel experience like no other. It’s a win-win situation, moving abroad can benefit you in more ways than you think Discover a new culture.

Gain valuable work experience.

Expand your network.

Step out of your comfort zone.

Learn a new language.

Find out what really interests you & what kind of work will make you happy.