Customer service representative for PVH with relocation to Lisbon

Benefits

Fixed-term contract with the possibility of extension, initially for one year; possibility of a permanent position after two years
Good salary plus bonus
Private health insurance
Comprehensive relocation package for #cityjobbers from abroad, including airport pick-up, assistance with registration in Portugal, reimbursement of initial flight costs, option of company accommodation in Lisbon and one free flight home per year (within Europe)
Free Portuguese language courses
PVH believes in a world shaped by forward-thinking design, creativity and high-quality clothing. If your dream is to contribute to this global project from sunny Lisbon, we would love to hear from you!

Your day to day

You will answer customers' questions and concerns and offer them the best possible solutions over the phone.
You will assist with orders, deliveries, payments and returns via email, chat and social media channels.
You will provide information about current products, offer advice and quickly help with questions about payment methods, delivery, exchanges and warranties.
After responding to customer enquiries, you will carry out cross-selling and up-selling of products.

Your profile

Your task is to provide support to our German-speaking customers by telephone and in writing, always being polite and helpful.
You have a command of the German language and speak fluent English (spoken and written).
You have excellent communication skills.
You are very eager to learn.
**(Bonus) You have experience in telephone customer service or in a call centre.

Working in Portugal 👩🏽‍💻

Start your day at one of the many vintage style cafes in the city. Sip your galão in between taking bites of sweet bolos. Head to the office in good spirits and enjoy a productive day with your coworkers. After work, head to the beach to relax, disconnect, and recharge. Working in Lisbon is the opportunity to take your career to new heights and have some fun. It’s a work and travel experience like no other. It’s a win-win situation, moving abroad can benefit you in more ways than you think Discover a new culture.

Gain valuable work experience.

Expand your network.

Step out of your comfort zone.

Learn a new language.

Find out what really interests you & what kind of work will make you happy.