Work in Lisbon! French-speaking Payment Solutions Customer Service Job ✨

Benefits

Competitive salary package.
Full paid training at the start of employment.
Relocation support including flight reimbursement and accommodation assistance.
Continuous career development opportunities.
A vibrant, multicultural work environment.
Private health insurance after probation.
Meal allowance.
Modern and comfortable office facilities.
Opportunity to work with one of the most innovative companies in the industry.

Your day to day

Handle inbound customer inquiries by phone, email, or chat.
Identify and verify account holder information securely.
Assist businesses with troubleshooting technical and account issues.
Comply with all internal and external regulatory procedures.
Deliver a personalized, efficient, and empathetic service.
Stay up to date with product and service developments to better support clients.
Collaborate with team members to resolve complex cases.
Contribute to a positive, motivated work environment.
Manage a fast-paced workload with strong multitasking skills.
Work rotational shifts, including some night shifts.

Your profile

Native-level French (C2) and excellent English skills (minimum C1).
High School diploma (mandatory).
Stable professional background without frequent job changes (mandatory).
Minimum 1 year of experience in Customer Service (mandatory).
Strong interpersonal skills and teamwork spirit.
Ability to handle a high-paced environment with multitasking demands.
High attention to detail and strong problem-solving skills.
Familiarity with automated customer service platforms is a plus.
Strong verbal and written communication skills.
Proactive, empathetic, and customer-oriented approach.
Flexibility to work shifts, including night shifts.
Willingness to work 100% on-site in Lisbon.

Working in Portugal 👩🏽‍💻

Start your day at one of the many vintage style cafes in the city. Sip your galão in between taking bites of sweet bolos. Head to the office in good spirits and enjoy a productive day with your coworkers. After work, head to the beach to relax, disconnect, and recharge. Working in Lisbon is the opportunity to take your career to new heights and have some fun. It’s a work and travel experience like no other. It’s a win-win situation, moving abroad can benefit you in more ways than you think Discover a new culture.

Gain valuable work experience.

Expand your network.

Step out of your comfort zone.

Learn a new language.

Find out what really interests you & what kind of work will make you happy.