🌍 Norwegian-speaking Customer support in Latvia - Fintech company
Don't miss this opportunity for Norwegian-speakers in Latvia.
🎒 Discover and explore new countries by working abroad.
In your free time discover new beaches to enjoy the good weather, like the local culture and gastronomy, learn a new language.
❤️ Benefits
Salary: €1.700/month with performance-based bonuses
Relocation package to help you settle in Riga
Flexible work shifts and hybrid options available
Career growth opportunities within an international company
Paid training and continuous learning programs
Multicultural and friendly work environment
Talk to a recruiter
Do you want to know more about the position? Apply and our competent multilingual recruitment team will be happy to provide you with more information about the position.
🎯Your day to day
Handle phone calls with customer queries and provide resolution to end users
Record case resolutions in the contact center tool based on client communication via phone, email, chat etc.
Ensure that cases are resolved within case life cycle, as per individual balanced scorecard
Escalate priority issues per client specifications to the immediate lead as applicable
Work independently and within a team
Communicate well with internal and external contacts
Provide exemplary customer satisfaction
Meet quality standards on all handled contacts
Complete hours of staffed time on all rostered days
Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs.
Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
Attend trainings as required
These are just some of the companies in Latvia that are waiting for you to join their teams
🎯Your Profile
Fluent in Norwegian (C1/C2) and English (B2 or higher)
Possesses an advanced understanding of using computers and is effectively able to multi-task across systems and applications.
Optimistic, friendly, positive, and self-motivated personality,
Ability to work in team,
Service oriented profile and with a focus on problem solving,
Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization.
For agents handling written customer contact: Excellent written communication skills in the relevant market language and a typing speed of minimum 50 words per minute,
No remarks in a background check performed by Supplier, e.g. no criminal record, nor any default payments and no existing payment annotations. This includes: no instances of payment defaults, arrears, or unfavourable credit data, and
Minimum age of 18 years old.
Working in Latvia 🇱🇻
Start your day with a warm Rupjmaizes kārtojums and a strong cup of coffee in one of Riga’s cozy cafés. Take in the charm of the city’s Art Nouveau architecture as you make your way to work. The work culture in Latvia values efficiency and work-life balance, making your days productive yet relaxed.
After work, unwind with a stroll along the Daugava River, explore the Old Town’s cobbled streets, or enjoy a sauna session in the countryside. Weekends? Discover Latvia’s stunning beaches, dense forests, and picturesque castles.
Working in Latvia is more than just a job—it’s a chance to experience a rich culture, a welcoming community, and a lifestyle where nature and city life blend seamlessly. 🌿🏙️✨
Discover a new culture.
Gain valuable work experience.
Expand your network.
Step out of your comfort zone.
Learn a new language.
Find out what really interests you & what kind of work will make you happy.
