Working and living in Sofia, Bulgaria

🇩🇪 Customer Experience Specialist with German in Sofia, Bulgaria

Don't miss this opportunity for German-speakers in sunny Sofia.

🎒 Discover and explore new countries by working abroad.

In your free time discover new beaches to enjoy the good weather, like the local culture and gastronomy, learn a new language. 
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❤️ Benefits

 

💰 Gross salary: 3600 BGN + monthly performance-based bonuses
⏱️ Working hours: Monday to Friday, 10:00–19:00
📚 Paid training (2 weeks) and continuous upskilling through internal programs
🧘‍♀️ Health and Wellbeing support + Health & Life Insurance
🏋️‍♂️ Multisport card, transport allowance, and corporate discounts
✈️ Relocation support if moving to Bulgaria (travel and accommodation assistance)
🎓 Career development plans and support for continued education (extra paid leave included!)
🎉 Team-building activities and regular company events
💌 Referral bonus: Recommend a friend and get rewarded!
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Talk to a recruiter

Do you want to know more about the position?
Apply and our competent multilingual recruitment team will be happy to provide you with more information about the position.

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🎯 Your day to day

  • Support customers via phone, email, and social media, ensuring a smooth and friendly experience

  • Assist with inquiries related to deliveries, product details, returns, payments, and more

  • Troubleshoot issues efficiently while maintaining a positive brand image

  • Collaborate with internal teams to provide accurate solutions

  • Ensure every interaction reflects empathy and professionalism

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🎯 This is your new job in Sofia if

  • Native-level or C1 fluency in German and strong English skills (B2+)

  • Excellent communication and interpersonal skills

  • Prior experience in customer service is a plus

  • Confident using computers and MS Office tools

  • Analytical, organized, and solution-oriented mindset

  • Team player with a proactive and positive attitude

  • High school diploma or equivalent required

Working in Sofia 👩🏽‍💻


Start your day at one of the many vintage-style cafes in the city. Enjoy a rich Bulgarian coffee while savoring freshly baked banitsa. Head to the office in good spirits and have a productive day with your coworkers. After work, head to Mount Vitosha to relax, disconnect, and recharge.

Working in Sofia is the opportunity to take your career to new heights and have some fun.
It's a work and travel experience like no other.

It's a win-win situation; moving abroad can benefit you in more ways than you think.
 

Discover a new culture.

Gain valuable work experience.

Expand your network.

Step out of your comfort zone.

Learn a new language.

Find out what really interests you & what kind of work will make you happy.

Tell us about you!