Working and living in Sofia, Bulgaria

 🌟 Customer Care Assistant with German – Join Kaizen in Bulgaria! 🇧🇬

Don't miss this opportunity for German-speakers in sunny Sofia.

🎒 Discover and explore new countries by working abroad.

In your free time discover new beaches to enjoy the good weather, like the local culture and gastronomy, learn a new language. 
🏢 About the Company

Yes, we continue expanding! At Kaizen, we always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

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❤️ Benefits

 

We value our team and ensure they receive top benefits:

  • Full-time position with flexible shifts (Monday – Sunday, 10 AM – 2 AM).
  • Competitive salary – 3,800 BGN.
  • Signing Bonus: 1,000 BGN for those starting in February or March! 🎉
  • Convenient office location near public transport.
  • Comprehensive training & onboarding (fully paid).
  • Ongoing training & career development programs via Concentrix University.
  • Health and Wellbeing initiatives to support your work-life balance.
  • Relocation support (covering accommodation & travel expenses).
  • Additional benefits:
    • Health & Life Insurance
    • Multisport card
    • Transport allowance
    • Bonus for important life events
    • Extra paid leave for education
    • Corporate discounts
    • Company events and many more!
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Talk to a recruiter

Do you want to know more about the position?
Apply and our competent multilingual recruitment team will be happy to provide you with more information about the position.

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🎯 Your day to day

As a Customer Care Assistant, you will be the face of our brand, delivering high-quality service through inbound calls, live chat, email, and social media. Your role will include:

  • Assisting customers with inquiries and resolving issues efficiently.
  • Providing an exceptional customer experience through clear and professional communication.
  • Collaborating with internal teams to ensure fast and effective solutions.
  • Keeping up to date with company products, services, and promotions.
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🎯 This is your new job in Sofia if

To thrive in this role, you should have:

  • Fluency in German (written and verbal).
  • Good command of English (written and verbal).
  • Excellent communication skills and a customer-oriented mindset.
  • Interest in sports is a plus!
  • Previous experience in a customer service role is an advantage but not required.
  • Good typing and computer skills (MS Office proficiency).
  • Strong organizational and analytical skills.
  • A team-player attitude with problem-solving abilities.
  • A high school diploma or higher education.

Working in Sofia 👩🏽‍💻


Start your day at one of the many vintage-style cafes in the city. Enjoy a rich Bulgarian coffee while savoring freshly baked banitsa. Head to the office in good spirits and have a productive day with your coworkers. After work, head to Mount Vitosha to relax, disconnect, and recharge.

Working in Sofia is the opportunity to take your career to new heights and have some fun.
It's a work and travel experience like no other.

It's a win-win situation; moving abroad can benefit you in more ways than you think.
 

Discover a new culture.

Gain valuable work experience.

Expand your network.

Step out of your comfort zone.

Learn a new language.

Find out what really interests you & what kind of work will make you happy.

Tell us about you!