Working and living in Sofia, Bulgaria

Dutch-speaking Customer Care Agent for Eneco in Sofia, Bulgaria

Don't miss this opportunity for Dutch-speakers in sunny Sofia.

🎒 Discover and explore new countries by working abroad.

In your free time discover new beaches to enjoy the good weather, like the local culture and gastronomy, learn a new language. 
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❤️ Benefits


Contract Type: Labor contract with full-time (40 hours/week) and part-time (minimum 30 hours/week) options.

Operational Hours:

- Monday – Friday: 9:00 am – 7:00 pm

- Saturday: 9:00 am – 5:30 pm (email handling only)

- Mostly home office after full training

- No work on Sundays


- Initial training of 2 modules, each 1 week long

-± 1 month working experience between modules

- Combination of classical and on-the-job training

Extra Benefits:

- Private health insurance

- Relocation package

Performance Bonus: Based on the remuneration overview.


- Office Sofia (preferred)

- Hybrid Sofia (after meeting KPIs)

- Virtual Bulgaria


Talk to a recruiter

Do you want to know more about the position?
Apply and our competent multilingual recruitment team will be happy to provide you with more information about the position.

Your day to day-4

🎯 Your day to day

Handle incoming calls, chat, and email related to:

-Invoices & reminders

- Payments (payment plans, costs for delayed payments)

- Tariff changes

- Complaint handling (overcharged, overpaid)

- Retention

- General contract inquiries (start/end dates)

- Move requests

- Address both practical and emotional needs of the customers

- Report to the Team Lead

Your Profile-2

🎯 This is your new job in Sofia if

Education: Secondary school diploma required, Bachelor’s degree preferred

Languages: Native-level Dutch (oral and written) and communicative English

Experience with CRM systems and strong PC skills

Excellent writing skills with good structure and vocabulary

Empathy, self-confidence, multitasking, strong communication, flexibility, and motivation

Working in Sofia 👩🏽‍💻

Start your day at one of the many vintage-style cafes in the city. Enjoy a rich Bulgarian coffee while savoring freshly baked banitsa. Head to the office in good spirits and have a productive day with your coworkers. After work, head to Mount Vitosha to relax, disconnect, and recharge.

Working in Sofia is the opportunity to take your career to new heights and have some fun.
It's a work and travel experience like no other.

It's a win-win situation; moving abroad can benefit you in more ways than you think.

Discover a new culture.

Gain valuable work experience.

Expand your network.

Step out of your comfort zone.

Learn a new language.

Find out what really interests you & what kind of work will make you happy.

Tell us about you!