German-Speaking Customer Advisor at Wacom - Lisbon 🎨

Dive into the creative world of digital art and technology by joining Wacom in Lisbon as a German-Speaking Customer Advisor. This role is an incredible opportunity for those passionate about providing exceptional customer service in the tech and graphics industry.

🌐 About Wacom

Wacom, a leader in digital pen technology and graphic tablets, has been innovating in the field of digital art since 1983. With a global presence and a commitment to enhancing the harmony between technology and human creativity, Wacom offers a unique platform for tech enthusiasts to engage in a customer-focused environment.

🎯 Your Profile

- Fluent in German, with good English communication skills

- Experienced in providing customer support via phone and email

- Capable of handling product-related queries and assisting with purchases

- Skilled in managing returns and exchanges

- Proficient in resolving technical issues at a basic level

- Committed to solving customer queries in the first interaction

- Continuous improvement mindset to report significant and recurring issues to the management team

❤️ Your Responsibilities

- Interact with customers through phone and email

- Provide assistance with product-related inquiries and purchase decisions

- Handle requests for returns and exchanges

- Identify and address technical queries at the first level of support

- Aim to resolve all queries in the initial customer call

- Continuously improve service quality by reporting significant issues to the management team

✨ Benefits

- Intensive training program in products, services, and customer management

- Competitive remuneration package

- Private health insurance after contract signature

- Potential for professional growth in a globally recognized company

- The opportunity to work in the vibrant and culturally rich city of Lisbon

- Free Language courses

- Team building and outdoor activities organized by the employee

🏠 Full Relocation package 

- Accommodation

- Airport pick-up

- Administrative support for integration in Portugal.

- Reimbursement of flight costs.

- Once per year you will get a flight ticket to visit your home country

Join Wacom in Lisbon and contribute to enhancing the digital art experience for customers around the world. Apply now for a chance to merge your passion for technology with customer service excellence! 🚀