Community Specialist (German market) for the L'Oréal brand

Voordelen

- Comprehensive training: Approximately 15 working days (120 hours) at 8 hours per day to integrate into the Teleperformance Portugal team, including training in software, products and client management.
- Working hours: 40 hours per week (8 hours per day plus an additional hour for lunch), from Monday to Sunday between 08:00 and 20:00.
- Annual leave entitlement: 22 days’ annual leave per year in accordance with Portuguese law, plus Portuguese public holidays (work on public holidays is compensated by time off in lieu).
- Holiday and Christmas bonuses: Equivalent to your basic salary, split up and paid as a monthly percentage on top of your basic salary.
- Meal allowance: €7.00 per day, paid tax-free via a debit card and redeemable in restaurants, cafeterias and supermarkets.
- Productivity bonus: A variable bonus of up to €150.00, based on productivity, absence rates and adherence to the work schedule.
- Health insurance: Private health insurance from the first day of your employment contract.

Van dag tot dag

- Customer communication & advice: You’ll respond to comments and direct messages across all social media channels, advise customers on beauty products and offer quick solutions.
- Community management: You’ll moderate and engage with the online community, act as a brand ambassador and ensure that the correct ‘tone of voice’ is maintained at all times.
- Problem-solving & Escalation: You will follow up on customer enquiries until they are fully resolved and escalate complex cases to the relevant departments (such as the Social Media Manager).
- Social Listening & Reporting: You will monitor trends as well as critical or viral topics, oversee quality, and produce analyses and reports using the Sprinklr tool.

Jouw profiel

Language skills: Native German speaker with excellent written communication skills.
English language skills: At least B2 level (written, spoken and reading).
Social media expertise: Previous experience in community management on social media (TikTok, Instagram, etc.) or significant experience in content creation on your own channels with a large number of followers.
Soft skills: High level of empathy, strong focus on customer satisfaction, customer-centric approach, problem-solving skills and the ability to work well in a team.
IT skills: Good IT skills, as well as proficiency and speed in using reporting tools to track interactions.
Flexibility: Willingness to work shifts.

Working in Portugal 👩🏽‍💻

Start your day at one of the many vintage style cafes in the city. Sip your galão in between taking bites of sweet bolos. Head to the office in good spirits and enjoy a productive day with your coworkers. After work, head to the beach to relax, disconnect, and recharge. Working in Lisbon is the opportunity to take your career to new heights and have some fun. It’s a work and travel experience like no other. It’s a win-win situation, moving abroad can benefit you in more ways than you think Discover a new culture.

Gain valuable work experience.

Expand your network.

Step out of your comfort zone.

Learn a new language.

Find out what really interests you & what kind of work will make you happy.