German-speaking Customer Service Representative in Porto

Benefits

💰 Monthly gross salary up to €1,498
Holiday and Christmas bonuses: paid monthly
🏠 Relocation package includes accommodation support.
🏥 Health insurance from day one of your employment contract.
🎓 15-day paid training, compensated up to €640.80 upon successful completion.
📄 12-month renewable contract, with the possibility of permanent employment after 2 years.
🌴 22 vacation days per year + Portuguese public holidays.
📍 Work from the TP Douro building in Vila Nova de Gaia, with easy access to public transport.

Your day to day

Assist customers via digital channels, helping with toll payments, service inquiries, or billing issues.
Clarify customer doubts and ensure accurate information regarding Ascendi’s services.
Handle requests from external entities (police, legal authorities, etc.) with professionalism.
Record customer interactions in the system to ensure proper documentation.
Perform billing, revenue collection, and reconciliation when necessary.

Your profile

You are fluent in German (spoken and written) and have a good command of English.
You are tech-savvy and comfortable working with digital tools and communication channels (phone, email, chat).
You are customer-oriented, organized, and eager to deliver high-quality service.
You have excellent problem-solving skills and can handle inquiries efficiently.
You are available to work full-time on rotational shifts (Monday to Sunday, 07:00–23:00).

Working in Portugal 👩🏽‍💻

Start your day at one of the many vintage style cafes in the city. Sip your galão in between taking bites of sweet bolos. Head to the office in good spirits and enjoy a productive day with your coworkers. After work, head to the beach to relax, disconnect, and recharge. Working in Lisbon is the opportunity to take your career to new heights and have some fun. It’s a work and travel experience like no other. It’s a win-win situation, moving abroad can benefit you in more ways than you think Discover a new culture.

Gain valuable work experience.

Expand your network.

Step out of your comfort zone.

Learn a new language.

Find out what really interests you & what kind of work will make you happy.