Dutch-Speaking Operations Customer Expert in Portugal

Benefits

Paid training of 20 working days, 8 hours per day.
Training compensation of €42.72 per day, up to €854.40 upon successful completion of the training.
Full-time contract of 40 hours per week.
Rotating shifts from Monday to Sunday within a 24/7 schedule.
Remote work model at the beginning, with the possibility of moving to a hybrid setup in the future.
22 vacation days per year according to Portuguese labour law.
Portuguese public holidays apply, with a compensatory day off if you work on a public holiday.
Holiday and Christmas bonuses paid monthly as part of the salary package.
Meal allowance.
Health insurance from day 1 of the employment contract.
Possibility of accommodation support, depending on the package selected.
Monthly gross package of up to €1,384.82 without accommodation, or €1,263.32 including accommodation benefit in kind.
International work environment with career growth opportunities and a strong start for a long-term career.

Your day to day

You will support customers via phone, email, and chat.
You will answer questions related to banking, payments, cards, investments, and account management.
You will provide clear and accurate solutions in line with internal procedures and compliance guidelines.
You will analyse and resolve issues such as card-related problems, transactions, app access, or customer data updates.
You will escalate more complex cases to the appropriate internal teams whenever necessary.
You will ensure high service quality and work according to the defined performance targets.

Your profile

You are fluent in Dutch, both written and spoken.
You have a good level of English.
You are customer-oriented, empathetic, and have strong communication skills.
You work accurately and follow procedures and quality guidelines carefully.
You feel comfortable in a digital environment and can quickly learn new tools and systems.
You are solution-oriented and able to handle different types of customer queries in a professional way.
You are flexible and available to work on a rotating schedule from Monday to Sunday in a 24/7

Working in Portugal 👩🏽‍💻

Start your day at one of the many vintage style cafes in the city. Sip your galão in between taking bites of sweet bolos. Head to the office in good spirits and enjoy a productive day with your coworkers. After work, head to the beach to relax, disconnect, and recharge. Working in Lisbon is the opportunity to take your career to new heights and have some fun. It’s a work and travel experience like no other. It’s a win-win situation, moving abroad can benefit you in more ways than you think Discover a new culture.

Gain valuable work experience.

Expand your network.

Step out of your comfort zone.

Learn a new language.

Find out what really interests you & what kind of work will make you happy.