Customer care expert in Lisbon at Nespresso, Portugal 🇵🇹

Benefits

Attractive salary package:
Total salary package: €1,409/month (including benefits)
Accommodation option (tax-free until 2026).
Paid training (20 working days).
Career opportunities in an international company.
Portuguese employment contract with holiday pay & Christmas bonus.
Health insurance from the first day of work.
Workplace in Lisbon, easily accessible by public transport.

Your day to day

Providing excellent customer service via telephone, email and chat.
Acting as a brand ambassador and ensuring an optimal customer experience.
Handling incoming and outgoing contacts, responding quickly and accurately to customer queries.
Applying the Nespresso brand tone to deliver a high-quality experience.
Utilising problem-solving skills to achieve First Contact Resolution.
Selling and promoting customer loyalty, and optimising order value.

Your profile

Fluent in Dutch (C2 level) and good in English (B2 level).
Excellent communication and interpersonal skills.
Passion for customer service and brand representation.
Problem-solving ability and multitasking skills.
Willingness to work in a rotating shift system (Monday to Sunday, 7:00 a.m. to 7:00 p.m.).

Working in Portugal 👩🏽‍💻

Start your day at one of the many vintage style cafes in the city. Sip your galão in between taking bites of sweet bolos. Head to the office in good spirits and enjoy a productive day with your coworkers. After work, head to the beach to relax, disconnect, and recharge. Working in Lisbon is the opportunity to take your career to new heights and have some fun. It’s a work and travel experience like no other. It’s a win-win situation, moving abroad can benefit you in more ways than you think Discover a new culture.

Gain valuable work experience.

Expand your network.

Step out of your comfort zone.

Learn a new language.

Find out what really interests you & what kind of work will make you happy.