Customer Care Assistant with German – Join Kaizen in Sofia, Bulgaria!

Avantages

Full-time position with flexible shifts (Monday – Sunday, 10 AM – 2 AM).
Competitive salary – 3,800 BGN/month.
Signing Bonus: 1,000 BGN for those starting in February or March! 🎉
Relocation support – accommodation and travel expenses covered.
Paid training & onboarding to set you up for success.
Ongoing career development programs via Concentrix University.
Health & Wellbeing initiatives to support your work-life balance.
Additional perks:
Health & Life Insurance
Multisport card (gym & sports access)
Transport allowance
Bonus for important life events
Extra paid leave for education
Corporate discounts
Company events and many more!

Au quotidien

Handle inbound calls, emails, and live chat inquiries from customers.
Assist users with account-related issues, troubleshooting, and general inquiries.
Provide professional and friendly support, ensuring a positive customer experience.
Stay up to date with the company’s products, services, and promotions.
Collaborate with internal teams to ensure quick and effective solutions.
Maintain accurate records of customer interactions and follow-up where necessary.

Votre profil

Fluency in German (written and spoken).
Good command of English (written and spoken).
Excellent communication skills and a customer-focused attitude.
Interest in sports is a plus!
Previous experience in customer service is an advantage but not required.
Strong computer skills (MS Office proficiency).
Analytical thinking and problem-solving abilities.
A team-player attitude with adaptability in a fast-paced environment.
High school diploma or higher education.

Working in Bulgaria 👩🏽‍💻

Start your day at one of the many vintage-style cafes in the city. Enjoy a rich Bulgarian coffee while savoring freshly baked banitsa. Head to the office in good spirits and have a productive day with your coworkers. After work, head to Mount Vitosha to relax, disconnect, and recharge.

Working in Sofia is the opportunity to take your career to new heights and have some fun. It's a work and travel experience like no other.

It's a win-win situation; moving abroad can benefit you in more ways than you think. Discover a new culture.

Gain valuable work experience.

Expand your network.

Step out of your comfort zone.

Learn a new language.

Find out what really interests you & what kind of work will make you happy.