Customer Care & Technical Support Specialist

Avantages

Hybrid work model.
Possibility of part-time schedules.
Initial training and continuous learning opportunities.
Career development through cross-training and skill expansion.
Experience in a high-impact, international project.
Multicultural and dynamic work environment.
Opportunity to join a well-established team within a globally recognized brand.

Au quotidien

You will support Western Union customers and agents through inbound calls, email, and, in some markets, chat.
You will assist with money transfer inquiries, transaction status updates, refunds, technical issues, password resets, and support during the money transfer process.
You will answer questions related to Western Union products and services across both digital and retail channels.
You will handle cases related to fraud prevention, identity verification, and consumer protection.
You will use multiple internal tools to provide fast, accurate, and high-quality support.
You will work with performance targets and KPIs such as AHT, IR, CSAT, and QA score.
You will take part in ongoing training, refreshers, and upskilling or cross-skilling opportunities.

Votre profil

You have a B2 level of English for training, internal tools, and escalation processes.
You have excellent written and verbal communication skills.
You are customer-oriented, empathetic, and confident in handling conflict resolution.
You are comfortable working with digital tools and have solid knowledge of PC use, MS Office, web browsing, and basic browser configuration.
You can type at least 25 words per minute with 85% accuracy.
Previous experience in customer service, call center, technical support, CRM, or financial environments is a plus, but not mandatory.
You are adaptable and able to work in a fast-paced environment with a high volume of interactions and sensitive cases.

Working in Greece 👩🏽‍💻

Wake up surrounded by a mix of history and culture as you eat a Greek omelet. On your way to the office, take in the sites of modern architecture and iconic historic buildings. Work with dynamic teams for innovative companies.

Once it’s time for lunch, head into the city center, grab some gyros and feel at ease with the good vibes around you.

At the end of the workday, there’s always an enticing activity waiting for you. Disconnect from your jobs like the locals do at these after work spots:

With stunning views of the Acropolis, you can sip on some wine at Wine O'Clock, they have over 160 different wines to choose from

Let loose at one of the many silent discos in Athens, it also works as a great team building activity. There’s no better way to get to know your coworkers than through dance!

Have a coffee in the park and take some time to relax after a work event at the Megaron Conference Center.

For some delicious Greek food and a unique vibe, head to Amber Athens, a chic restaurant bar right in the heart of Athens.

Walk through the Commercial Triangle, Athen’s business district for shopping and plenty of entertainment.