
Successful Customer Service at Spotify (m/f/d)
Vorteile
- Intensive training programme on products, services and customer management
- Competitive remuneration and a comprehensive benefits package
- Private health insurance after signing the contract
- Possible productivity bonuses depending on performance
- Opportunity to work in Porto, a lively and culturally rich city
- Free language courses
- Team building and outdoor activities organised by employees
- 🏠 Full relocation package
- Accommodation
- Pick-up from the airport
- Administrative support with integration in Portugal.


Dein Alltag
- Provide first-level support for unmanaged advertisers via Ad Studio
- Handle customer contacts via email and chat, with potential phone support in the future
- Manage and resolve requests, orders and feedback received via chat
- Apply critical thinking to create thoughtful, tailored responses to customer enquiries
- Identify sales opportunities and support advertisers as a consulting partner
- Provide advertisers with important Ad Studio product knowledge
- Log issues and escalate technical enquiries using internal systems
Dein Profil
- Excellent communication skills, able to provide first-class service to new and returning customers
- Experience in chat customer support, including at least 6 months in a similar position
- Quick learner with excellent attention to detail
- Critical thinker capable of formulating tailored responses
- Interest in advertising and marketing
- Highly motivated, proactive and adaptable
- Excellent troubleshooting and problem-solving skills
- Fluent German at native level and good English skills (B2 level or higher)

🎒 Entdecke und erkunde neue Länder, indem du im Ausland arbeitest
In deiner Freizeit kannst du neue Strände entdecken, um das schöne Wetter zu genießen, die lokale Kultur und Gastronomie kennenlernen und eine neue Sprache lernen

Working in Portugal 👩🏽💻
Start your day at one of the many vintage style cafes in the city. Sip your galão in between taking bites of sweet bolos. Head to the office in good spirits and enjoy a productive day with your coworkers. After work, head to the beach to relax, disconnect, and recharge. Working in Lisbon is the opportunity to take your career to new heights and have some fun. It’s a work and travel experience like no other. It’s a win-win situation, moving abroad can benefit you in more ways than you think Discover a new culture.
Gain valuable work experience.
Expand your network.
Step out of your comfort zone.
Learn a new language.
Find out what really interests you & what kind of work will make you happy.
Verpass nicht diese Chance für Deutschsprachige im sonnigen .
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