Work in Lisbon! French-speaking Payment Solutions Customer Service Job ✨

Vorteile

Competitive salary package.
Full paid training at the start of employment.
Relocation support including flight reimbursement and accommodation assistance.
Continuous career development opportunities.
A vibrant, multicultural work environment.
Private health insurance after probation.
Meal allowance.
Modern and comfortable office facilities.
Opportunity to work with one of the most innovative companies in the industry.

Dein Alltag

Handle inbound customer inquiries by phone, email, or chat.
Identify and verify account holder information securely.
Assist businesses with troubleshooting technical and account issues.
Comply with all internal and external regulatory procedures.
Deliver a personalized, efficient, and empathetic service.
Stay up to date with product and service developments to better support clients.
Collaborate with team members to resolve complex cases.
Contribute to a positive, motivated work environment.
Manage a fast-paced workload with strong multitasking skills.
Work rotational shifts, including some night shifts.

Dein Profil

Native-level French (C2) and excellent English skills (minimum C1).
High School diploma (mandatory).
Stable professional background without frequent job changes (mandatory).
Minimum 1 year of experience in Customer Service (mandatory).
Strong interpersonal skills and teamwork spirit.
Ability to handle a high-paced environment with multitasking demands.
High attention to detail and strong problem-solving skills.
Familiarity with automated customer service platforms is a plus.
Strong verbal and written communication skills.
Proactive, empathetic, and customer-oriented approach.
Flexibility to work shifts, including night shifts.
Willingness to work 100% on-site in Lisbon.

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