Best for: First-time jobseekers abroad · Customer Support / Helpdesk roles · 20–25 y/o movers
Use this if you want: A CV that gets through filters (ATS), shows your real impact (not just tasks), and adapts to Portugal, Greece, Spain or Bulgaria in minutes.
When you apply for a job in another country, recruiters ask themselves 3 extra questions:
Are they ready to relocate? (even in the EU, logistics matter)
Do they speak the language or know the market? (DACH/Benelux ≠ Iberia)
How fast can they get up to speed? (ideal ramp-up: 30–60 days)
Your CV has to answer all 3 — right on page 1.
Keep it clean, to the point, and ideally on 1 page (max 2 if needed). Here's the order we recommend:
Header
Name · Current City/Country · Open to relocate: Lisbon / Athens / Barcelona / Sofia · Phone · Email · LinkedIn
Profile (2–3 lines)
Role + channels (phone/chat/email) + tone (empathy, de-escalation) + KPIs (CSAT, AHT, FRT) + languages
Core Skills
Tools (Zendesk, Freshdesk, Salesforce, HubSpot), troubleshooting, typing speed, knowledge base, languages
Experience
Reverse-chronological · Impact-focused bullet points (use numbers!)
Education
Degree or vocational training
Certifications (optional)
Google IT Support, ITIL, language certs (Goethe, NT2, IELTS)
Tools
What you’ve actually used
Languages
Use CEFR levels (A2–C2)
Availability & Relocation
Notice period + relocation status
✅ No columns, icons, or fancy fonts
✅ Save as PDF, unless the job says otherwise
✅ Use standard job titles (no “Customer Hero Ninja”)
✅ Stick to simple bullet points (• or –), max 2 lines per point
Action verb + what you did + how much / how fast + impact
🔧 Examples (mix & match):
Resolved 70+ tickets/day (chat/email) with CSAT ≥ 92% and FRT < 60s
Reduced repeat tickets by 25% by writing 12 macros + 8 help articles
Cut AHT from 8m to 5m using better triage and escalations
Onboarded 5 new agents; coached them on tools and tone
Launched WhatsApp support; FRT stabilized under 90s
Recovered €15k/month in failed payments via outreach
Localized 10 help articles for DACH launch (EN→DE)
Maintained QA ≥ 95% across channels
Built daily CSAT & backlog dashboard in HubSpot
Collaborated with product team → 20% drop in “how-to” tickets
Deflected 18% of contacts by improving self-service flows
Improved NPS +14 by solving top 3 pain points
Partnered with fraud team → -12% chargebacks
Trained weekend crew → SLA breaches dropped 11% → 3%
Held weekly retro with Ops → -2m AHT
Profile
Customer Support Rep (2 years) – chat & email – empathetic, metric-driven. Tools: Zendesk, HubSpot. Languages: English C1, German B2.
Experience
Customer Support — BrightApps · Lisbon · 06/2023–Now
• 75+ tickets/day · CSAT 93% · FRT < 60s
• Wrote 10 macros + 6 KB articles → -22% repeat tickets
• Resolved billing issues, kept refunds in-policy
Availability
2-week notice · Open to Athens/Barcelona · Relocation welcome
Profil
Kundensupport (1,5 Jahre), Chat/E-Mail. Tools: Zendesk, Salesforce. Sprachen: Deutsch B2, Englisch C1.
Berufserfahrung
Customer Support — FinTechCo · Athen · 02/2024–Heute
• 65+ Tickets/Tag · CSAT 92% · FRT < 90s
• -15% Wiederholungstickets → 4 Hilfe-Artikel
• QA ≥ 95% · Klare Eskalationspfade eingeführt
Verfügbarkeit
3 Wochen Kündigungsfrist · Offen für Lissabon / Barcelona
Profiel
Klantenservice (2 jaar), chat/e-mail/telefoon. Tools: Freshdesk, HubSpot. Talen: Nederlands B2, Engels C1.
Werkervaring
Customer Support — TravelTech · Barcelona · 09/2023–Nu
• 70+ contacten/dag · CSAT 94% · AHT 6m
• 8 macro’s + 5 helpartikelen → -20% herhaaltickets
• WhatsApp-kanaal uitgerold · FRT < 90s
Beschikbaarheid
Available now · Open to relocate to Athens / Lisbon
🤖 1. Match your CV to a real job post
“You are an ATS-aware CV editor. Rewrite my Customer Support CV for this job. Keep it one page. Use bullet points with metrics. Match tools/keywords exactly. JOB: [paste job post] — CV: [paste CV].”
🎯 2. Turn tasks into bullet points with impact
“Rewrite my job responsibilities as 5 impact-driven bullets. Use: action verb + what + volume/speed + result. Focus on CSAT, AHT, FRT. My tasks: [paste]. My metrics: [paste].”
🌍 3. Translate & localize (for German/Dutch roles)
“Translate this CV into German/Dutch using proper HR terms (e.g., Kundensupport, Klantenservice, Kündigungsfrist). Keep the formatting ATS-friendly. TEXT: [paste].”
🧠 4. Run an ATS audit
“Audit this CV for ATS. Flag any issues (columns, images, non-standard titles). List missing keywords based on this job description: [paste JD]. Suggest 3 search terms recruiters might use.”
🚫 Just listing tasks → ✅ Show impact with numbers
🎨 Over-designed layout → ✅ Clean and simple wins
📦 Forgetting relocation status → ✅ Add “Open to relocate: Lisbon, Athens…”
🗣️ Language levels missing → ✅ Use CEFR (B1, C1, etc.)
🧩 Tool soup → ✅ Say where you used Zendesk/HubSpot
📄 2+ pages for no reason → ✅ Keep it concise and focused
✍️ Robotic or messy tone → ✅ Friendly, confident, clear — like you on a good day ✨
German-speaking roles → Lisbon, Athens, Sofia
Dutch-speaking roles → Porto, Barcelona, Athens
English-first roles → Entry-level across Portugal, Greece, Spain
📲 Apply in 3 minutes — speak to a recruiter this week.
ATS-friendly layout (1 page)
Impact bullet bank with real metrics
Localized headings and examples
→ Download the CV Template Pack
✅ One page (two max)
✅ Relocation cities listed in the header
✅ Profile includes channels + KPIs
✅ 4–6 bullet points with numbers
✅ Tools match the job description
✅ Saved as PDF
✅ File name: Firstname_Lastname_CS_CV_EN.pdf
✅ Tone is friendly and confident — like you, abroad and thriving
🎯 Ready to start your journey abroad?
Apply now in just 3 minutes — no long forms, no stress.
📞 Talk to a recruiter this week.
🌍 New city, new job, new you.